Toll Free: 1 877 530 3939

Booking & Etiquette

Please email spa@galianoinn.com to make your spa booking.  Or call toll-free 1-877-530-3939 or locally 250-539-3388.

Madrona del Mar Spa is open to the public, local residents, and of course our Inn guests.


Treatment Availability

We recommend that you schedule your appointment as much in advance as possible, so we can provide you with your desired time and treatments. If you are not staying at the inn, we will request a credit card to confirm your reservation. We make every effort to accommodate your preferred times, however, circumstances may require us to make changes to your itinerary. Our Spa is popular and can be fully booked, so it is important to make your reservations prior to arrival. However, if you are on the Island and interested in the Spa experience, we encourage you to inquire about last minute openings.

Check-in

Help us provide you with the maximum benefit from your treatment. You should arrive no less than 15 minutes prior to your treatment allowing yourself adequate time to change and prepare for your service. Please note that, with apologies, we cannot always make up service time due to guest lateness.

You may wish to bring your swimsuit and use the hot tub, relax in our oceanfront lounge, or enjoy the meditation gardens before or after your treatment. Give yourself the luxury of time and you will make the most of your Madrona del Mar experience!

Payment

We accept payment by Debit card and cash, and also take Visa and Mastercard, as well as our Galiano Oceanfront Inn and Spa gift certificates for spa services and products. If you are not an inn guest, we require a credit card at the time of booking to hold your spa reservation.

Cancellation

We realize that circumstances may arise that require you to change your appointment or treatment. Please notify us at least 24 hours in advance for single spa treatments to avoid a cancellation fee equal to your treatment cost. Spa packages must be rescheduled or cancelled at least 48 hours prior to avoid a cancellation fee. If a client does not show for a treatment and does not cancel in advance, we must charge the complete amount of the treatment as a cancellation fee. Group bookings of four people or more require a seven day cancellation notice.

Health Assessment

You will be asked to complete a comprehensive Health and Fitness profile upon arrival. However, it is extremely helpful if you let us know, at the time of your booking, of any significant health conditions or allergies that you have. This ensures that our professional Spa staff can be prepared to serve you best.

If you are pregnant, please let us know so that we may ensure you are having only those treatments suitable for you. If you have any contagious conditions we respectfully request that you postpone your spa treatments.

Gratuities

Gratuities are optional and gratefully appreciated by our staff.  Industry standard is generally 15%.


Privacy

Our professionally trained therapists will guide you through your treatment and gladly answer any questions you may have. You will be professionally draped at all times to ensure your privacy. Robes are provided for treatments that require them.

Prices

We do attempt to have all published prices current. Prices are subject to change.

Hours of Operation

Spa open daily - 10:00 a.m. to 6:00 p.m. or by appointment outside these hours. The Spa can be completely booked for retreats or groups.

Spa Atmosphere

We thank all of our guests for contributing to the peaceful, relaxing and rejuvenating experience at the Madrona del Mar Spa, by leaving cellular phones behind. The world will wait while you enjoy your special time away.

Perfume

As many people are allergic to perfumes, we ask that you please do not wear your favourite scent at the spa.

Spa Attire

We will provide you with a robe and reflexology slippers, and a locker to secure your belongings. You may wish to bring a swimsuit to enjoy the outdoor hot tub. The steam rooms are privately booked just for you: the choice of attire is yours.


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