Booking & Etiquette
The Spa is closed on Tuesdays.
To send an inquiry about spa appointments, please e-mail* Chelsea Janaway, our Spa Manager: email@example.com. *Please include your telephone number.
Our small spa team is very popular and often booked well in advance. We highly recommend that you schedule your spa appointment as early as can. If you are not staying at the Galiano Inn, we will require a credit card number in order to confirm your reservation.
Help us provide you with the maximum benefit from your spa treatment. Please arrive 10 minutes prior to your spa treatment allowing yourself adequate time to fill out an intake form, use the restroom and enjoy a cup of tea.
Health & Safety
You will be asked to complete an intake form upon your arrival. Please let us know at the time of your booking, of any significant health conditions or allergies that you may have. This ensures that our spa team can be prepared to serve you best.
If you are pregnant, please let us know so that we may ensure you are having only those treatments suitable for you.
If you have any contagious conditions, we respectfully request that you postpone your spa treatments.
Privacy & Spa Atmosphere
Our professionally trained therapists will guide you through your treatment and gladly answer any questions you may have. You will be professionally draped at all times to ensure your privacy. Robes are provided for treatments that require them.
We thank all of our guests for contributing to the peaceful, relaxing and rejuvenating experience at the Madrona del Mar Spa, by leaving cellular phones behind. The world will wait while you enjoy your special time away.
As many people are allergic to perfumes, we ask that you please do not wear your favourite scent at the spa.
Payment & Gratuities
We accept debit, credit and Galiano Oceanfront Inn and Spa gift certificates as payment for spa services and products. If you are not an Inn guest, we will require a credit card at the time of booking to hold your spa reservation.
While we do attempt to have all published prices current, pricing is subject to change.
Gratuities are optional and gratefully appreciated by the spa team. Industry standard is 20-25%.
We realize that circumstances may arise that require you to change your appointment or treatment. Please notify us at least 24 hours in advance for single spa treatments to avoid a cancellation fee equal to your treatment cost.
Spa packages must be rescheduled or cancelled at least 48 hours prior to avoid a cancellation fee. If a spa guest does not show for a treatment and does not cancel in advance, we must charge the complete amount of the treatment as a cancellation fee.
Group bookings of four people or more require a 7-day cancellation notice.