Booking & Etiquette
Spa services are by appointment only.
To make an appointment, please contact Chelsea Janaway, our Spa Manager: firstname.lastname@example.org
REGULAR HOURS OF OPERATION:
Thursday - Monday, by appointment only.
(closed on Tuesdays and Wednesdays)
We encourage you to book your treatments early.
We recommend that you schedule your appointment as much in advance as possible, so we can provide you with your desired time and treatments. If you are not staying at the inn, we will request a credit card to confirm your reservation.
We make every effort to accommodate your preferred times, however, circumstances may require us to make changes to your itinerary. Our Spa is popular and can be fully booked, so it is important to make your reservations prior to arrival. However, if you are on the Island and interested in the Spa experience, we encourage you to inquire about last minute openings.
Please note that our yoga and fitness room is currently closed to the public until further notice.
Help us provide you with the maximum benefit from your treatment. You should arrive 5 minutes prior to your treatment allowing yourself adequate time to change and prepare for your service. Please note that, with apologies, we cannot always make up service time due to guest lateness.
You may wish to relax in our oceanfront lounge, or enjoy the meditation gardens before or after your treatment. Give yourself the luxury of time and you will make the most of your Madrona del Mar experience!
Health & Safety
You will be asked to complete a comprehensive Health and Fitness profile upon arrival. However, it is extremely helpful if you let us know, at the time of your booking, of any significant health conditions or allergies that you may have. This ensures that our professional Spa staff can be prepared to serve you best.
If you are pregnant, please let us know so that we may ensure you are having only those treatments suitable for you.
If you have any contagious conditions, we respectfully request that you postpone your spa treatments.
Privacy & Spa Atmosphere
Our professionally trained therapists will guide you through your treatment and gladly answer any questions you may have. You will be professionally draped at all times to ensure your privacy. Robes are provided for treatments that require them.
We thank all of our guests for contributing to the peaceful, relaxing and rejuvenating experience at the Madrona del Mar Spa, by leaving cellular phones behind. The world will wait while you enjoy your special time away.
As many people are allergic to perfumes, we ask that you please do not wear your favourite scent at the spa.
Payment & Gratuities
We accept payment by debit card and also take Visa and Mastercard, as well as our Galiano Oceanfront Inn and Spa gift certificates for spa services and products. If you are not an inn guest, we require a credit card at the time of booking to hold your spa reservation.
While we do attempt to have all published prices current, pricing is subject to change.
Gratuities are optional and gratefully appreciated by our staff. Industry standard is generally 18 to 25%.
We realize that circumstances may arise that require you to change your appointment or treatment. Please notify us at least 24 hours in advance for single spa treatments to avoid a cancellation fee equal to your treatment cost.
Spa packages must be rescheduled or cancelled at least 48 hours prior to avoid a cancellation fee. If a client does not show for a treatment and does not cancel in advance, we must charge the complete amount of the treatment as a cancellation fee.
Group bookings of four people or more require a 7-day cancellation notice.